5 Easy Steps to Improving Your Security Guard Service
When property supervisors employ security guard companies they have a picture in your mind of exactly what their contract security force will look like, but also often what they get is not what they envisioned. What we have discovered is that almost all security guard businesses are capable of providing the support that property supervisors want, but also often do not because of a lack of ongoing quality control processes.
Safety guard businesses are unlike any seller that a property manager usually hires. If you employ a painter, then you can see whether or not they are doing their tasks by looking at the walls. However, when you employ a security guard company, how often can you see whether the guard organization is performing their job including running background checks and drug screenings, providing good training to your own guards, and efficiently monitoring and supervising your defenses. In the majority of instances they probably are, but it’s important to implement a system of verification and quality control to make sure that issues associated with the lack of doing these tasks do not begin to occur.
In this article we’ll talk five (5) simple actions to improving your safety guard service and achieving what you imagine as your ideal event security London.
Screen Your Guards Qualifications
In many states, guards are mandated to have a predetermined level of training before they could begin working as security guards. If your state is among those states, make sure that your security guard organization is compliant.
If you are in a country where there are no state requirements for shield certificate, then inquire into the type of training that’s being provided by your security company and inquire does it look adequate.
It is also the security guard company performing history and drug screenings on all your guards until they send them to your property? If they’re, they should be providing you with verifications. If not, why?
Another superb method to screen whether the guard is a good fit for your property is to conduct a brief”interview” to get a sense of the guard and to explain your expectations. This initial conversation will tell you a lot about what to expect from that guard and it provides you a chance to ask a different guard if you think that it is essential.
Assess Guard Training
Though most security guard businesses have an extremely thorough orientation that introduces each guard to the company itself, in several cases the shield’s orientation to his assigned property is not quite as complete. We predict the orientation to the assigned property”Website Specific Training”. Find out what your site specific training resembles:
• Does it occur at your premises?
• How long is each new officer trained?
• How long can the security company double lender?
• How thoroughly are your post requests clarified?
Determine the answer to every one of the questions and make sure that they match what you feel is sufficient. You should even consider sitting in on your safety guard business’s orientation and your site specific training to get an understanding of what goes on preparing a guard to operate at your premises.
Review Your Guard’s Supervision
Guard supervision is among the more important factors of good security guard support. When security businesses deliver poor supervision, there is not enough emphasis put on preventing errors, problems, and complaints. Deficiency of supervision also removes the chance for the guard to learn and better understand their duties. When the guards are not being supervised, they begin to feel that their job is not significant and they begin to see themselves as not as a part of the security team. When guards do not feel like part of your team it typically contributes to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, onsite managers may not be included. If your contract doesn’t demand on-site supervision, how can your security guard company remotely oversee its defenses? Outside the Standard security company field manager spot checks, the two methods of distant supervision that prove most effective are: Officer Check-Ins
If your guards must make rounds of your premises, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a distant means of monitoring the guards while they’re on your premises. These tracking systems allow the security guard company to monitor the log and time the action of these guards while they’re making rounds to various areas on your premises. Many Officer Tour Tracking Systems can generate reports that enable the safety guard company to quickly get an understanding of whether the guard is making rounds. The property manager should also be given with an updated version of those reports. Producers of such systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we’ve discovered that using a system for guards to check in frequently with the safety guard company provides a method of making sure that each guard is safe and alert. By having guards check-in frequently together with the safety guard company, at least each 30 minutes, guards feel that their security is important and that being awake and alert is an significant part their job.
Inspect Your Favorite
After hours inspections of your defenses are almost always great ways of finding out just what is happening with your safety while you are not there. During these inspections, make sure to ask your safety guards questions regarding their responsibilities and duties to make sure that they know their tasks. In reality, we suggest having your safety guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) with a certified security consultant as part of your ongoing security program.
Businesses like Asymmetric Strategies offer a free service aimed at doing exactly that. Bear in mind, when choosing a security consultant be sure that the consultant is not actually a security guard company. If that’s the case, your audit is guaranteed to develop issues with your current security guard company.